Refund & Return Policy
Changed your mind or received a faulty item? Here is exactly how returns and refunds work at Kharidly.
7-Day Easy Returns
We offer hassle-free returns on eligible items within 7 days of delivery. If your product arrives damaged, defective, or simply not as described, we will make it right — with a replacement or a refund.
Eligible for return
- Product arrived damaged or defective
- Wrong item delivered
- Product does not match its description
Not covered
- Damage caused by misuse, drops, or water exposure
- Items returned without original packaging and accessories
- Change-of-mind requests after the product has been used
How to request a return
Contact us on WhatsApp
Message us with your order number and a short video or photos showing the issue.
We verify your request
Our team reviews your request, usually within 24 hours on working days.
Return or replacement
Once approved, we arrange a replacement or process your refund to your bank account.
How refunds are paid
Approved refunds are transferred directly to your bank account within 3–5 working days. For Cash on Delivery orders, we will ask for your bank account details on WhatsApp to complete the refund. Delivery charges are non-refundable unless the return is due to our mistake.
Need to start a return?
Message us on WhatsApp with your order number — a real human will help you.